Terms for Claim Submission and Return of the Goods

Pursuant to the applicable Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 62/2014 and 6/2016), please be informed on the following:
The Customer shall be entitled to withdraw from the contract without specifying the reason thereof within 14 days as of the date of taking over of the goods, unless ordered and received goods were made according to the specific requirements of the Customer, custom-made or personalized.

The Customer shall be entitled to this right by sending the Statement of withdrawal from a Distance Contract to E-mail address and by returning the goods to the Seller’s address. The Seller shall be obliged to inform the Customer without delay of the receipt of this Statement.

The Customer must return the product unused, undamaged and in the original packaging, accompanied by the form Statement of Withdrawal from a Distance Contract.

Izjava o odustanku od ugovora zaključenog na daljinu
Izjava o reklamaciji/zameni proizvoda

The costs of returning the goods shall be borne by the Customer, except in cases when the product received does not correspond to what the Customer ordered or there are defects on the goods for which the Seller is responsible.

The Seller reserves the right not to accept the returned product if it is found during the inspection that it was used or damaged by the Customer.

Upon acceptance and inspection of the returned goods, the Seller shall be obliged to refund all payments received from the Customer for purchasing the products.

Please send the completed form “Statement of Withdrawal from a Distance Contract” in electronic form to the Seller’s E-mail address:

Please send one copy of the completed form together with the goods to be returned to the Seller’s address:
Emilija Katić PR Mishka
Dobračina 39 (Hotel Pavilion)
11000 Belgrade