Delivery and Payment

Delivery and payment:

M-ishka products ordered/purchased via the online store www.m-ishka.com can be paid using PayPal or by cash when delivered to the Customer’s address (Cash on Delivery).

Serbia:
Bearing in mind that all M-Ishka products are hand-made, the time required for their production is about 7 working days, with possible deviations from the stated deadline. The Seller undertakes to notify the Customer as soon as the ordered/purchased product has been made, and to send the goods within 24 hours as of the date of production. Delivery is made through PostExpress courier service of the Post of Serbia throughout the territory of Serbia, through “Next-day delivery by 12 p.m.” or “Next-day delivery by 7 p.m.” Customer will be provided with the tracking number, so he can “track and trace” his order anytime he likes. For tracking, please follow the link. Should the Customer desire the goods to be delivered to him otherwise (by personal takeover or by using another courier service), it is necessary to inform the Seller via E-mail.

Delivery costs:
In case of using the services of PostExpress or other courier service, the costs of delivery to the address shall be borne by the Customer.

When the Purchaser opts for payment on delivery (COD), the delivery costs will be charged by PostExpress (or other courier services) according to their valid pricelist, and will be increased by the transfer fee of COD consignment (the price of ordered products) and the transfer of money to the Seller’s account.

See the valid PostExpress pricelist of the Post of Serbia here.
From the moment of taking over of the shipment by the courier service, full responsibility is assumed by the delivery service, and the Seller shall be exempt from liability related to possible delayed shipments, the time of shipment delivery and damage to shipments occurred during transport.

International shipping:
The costs of delivery to the address are included in the price.

The shipment of products abroad is done by means of postal service for international consignments – PostExport of the Post of Serbia. Delivery is made within 10 business days as from the date of consignment dispatch for the territory of Europe, or 15-20 business das for other parts of the world. Customer will be provided with the tracking number, so he can “track and trace” his order anytime he likes. For tracking, please follow the link.

The Seller shall not be liable for any fees that may arise as a result of customs and tax regulations in the country of destination. Please check the customs and tax regulations in the country where you receive the shipment before ordering.

From the moment of taking over of the shipment by the courier service, full responsibility is assumed by the delivery service, and the Seller shall be exempt from liability related to possible delayed shipments, the time of shipment delivery, and damage to the shipments occurred during transport.

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